Customer Satisfaction Survey

 

As the Vice President of VMA, it is my kind request that you assist me with our continuous improvement plan.

Our customers are important to us and we want to know how we're doing. I appreciate your valuable time in completing the survey below.

Thank you, 
Edward A. Winiarski

 

1. How professional is our company?

Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional

 

2. Compared to our competitors, is our Quality better, worse, or about the same?

Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse

 

3. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable

 

4. How responsive is VMA in general?

Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive

 

5. How well do the technical support representatives at VMA answer your questions?

Extremely well
Very well
Moderately well
Slightly well
Not at all well

 

6. How likely are you to recommend our company to people you know ?

Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely

 

7. If we recently submitted a quote, and you didn't place the order with VMA; please indicate why VMA didn't receive the order.

Price
Delivery lead time
Quote was submitted late
Capability
No need (reference only)
Past performance
 N/A - or - as noted below

(Comments from above)
8. Compared to our competitors, how would you rate our on time delivery? Much better
Somewhat better
About the same
Slightly less
Much less
Any suggestions as to how we could improve, or any closing comments you would like to add?:
 
Your Name:
Your Email Address:

 

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